Sony Europe has finally posted an official statement to their website regarding the horrendously unusable Sony Connect software that was to replace the very poorly made SonicStage.
IMPORTANT NOTICE FOR SONY NETWORK WALKMAN OWNERS – NW-A1000 , NW-A3000 and NW-A608 ONLY :
A number of users have reported problems with their Sony Network WALKMAN NW-A1000 , NW-A3000 and NW-A608 when using “CONNECT Player” software.
Such problems may include slow performance or difficulty in installing the software.
Where they occur, these issues arise as a result of aspects of some system environments and usage conditions. To enable customers to enjoy their purchase, Sony is currently investigating these problems.
The current version of “SonicStage” software does not offer the full range of features and functionality offered by “CONNECT Player”. A description of the different software features available with “SonicStage” can be found here. Sony intends to provide a further release of “SonicStage” with additional functionalities in the near future and in parallel remedy the issues of the “CONNECT Player”.
The bold and underline is my own emphasis.
So the bomb that has been dropped here is that SonicStage should have been replaced by Connect Player. That Sony will be going back to the SonicStage code (very old code by today’s consumer electronics standards) to provide another release, additional functionality, while IN PARALLEL working to fix Connect Player, is basically an admission of defeat. You know things aren’t going as planned when you have to go back to old software that you had not planned to use and renew the old stuff while working to fix your new software. And the sad thing about this- it could have been avoided and many people knew of the problems with the software before it became public.
Between my two posts on Sony Connect Player, Sony Connect Player fiasco and Sony Connect Player 1.0 review, I currently have over 1000 comments from frustrated Sony customers, generally EU/UK customers. Japanese customers are just as angry.
CNet covers the story here:
It is truly a shame, however, that at the key moment when Sony needed to have a successful digital audio player, and reviews of the hardware seem to be generally positive, to be let down by unusable software in 2006 is, as we say in Japanese, なさけない。